Loyalty and APP
How can I change my personal details?
Why do I exit the app when I register or log in?
I was previously a RocoLove member. Why do I need to register again and what happened to my vouchers and points?
How do I delete my profile?
What will I be notified about?
I’m having trouble using the app, who do I contact?
I’m loving the app and want to give feedback, who can I send this to?
How do I sign up to be a loyalty member?
What are the advantages of becoming a loyalty member?
Can I earn points from eating with MrD or Uber Eats?
How can I start earning points?
Will I receive points for purchases I made prior to creating my rewards profile?
Is there a limit to how many points I can earn?
When do my points expire?
How long will it take for my points to reflect on my profile?
Can I use my loyalty vouchers when ordering for collection via the app?
How long is a loyalty voucher valid for?
How can I redeem my loyalty voucher in-restaurant?
How do I find my member ID number?
Can I redeem more than one loyalty voucher at a time?
When redeeming my loyalty voucher, do I still earn points?
How do I know when my points have been converted to a loyalty voucher?
What do I do if my loyalty voucher isn’t working in-restaurant?
How can I access my RocoRewards on WhatsApp?
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